At First Priority Courier, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your data.
1. Information We Collect
We may collect personal information from you in various ways, including:
- Directly from you: When you request a quote, book a shipment, contact us, register for an account, or subscribe to our newsletters. This may include your name, company name, address, email address, phone number, payment information, and shipment details (e.g., origin, destination, cargo type, value).
- Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This is typically done through cookies and similar tracking technologies.
- From third parties: We may receive information from third-party partners (e.g., customs authorities, shipping agents, payment processors) necessary for providing our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our logistics and freight forwarding services.
- To process your requests, quotes, and bookings.
- To communicate with you regarding your shipments, inquiries, and updates.
- To improve our website, services, and customer experience.
- To personalize your experience and offer relevant content.
- To process payments and manage billing.
- To comply with legal and regulatory obligations.
- To detect, prevent, and address fraud or security issues.
- For marketing and promotional purposes, with your consent where required.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing services (e.g., carriers, customs brokers, warehousing partners, payment processors, IT support). These parties are obligated to protect your information.
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
- Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data under certain conditions.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Please refer to our separate **Cookie Policy** (if applicable) for more detailed information.
7. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.